Customer Resources

Terms & Conditions

Effective Date: April 21, 2025

Welcome to www.gulfcoastcabinetry.com (the “Site”), owned and operated by Atherton & Co. LLC (“we,” “our,” “us”). These Terms & Conditions (“Terms”) govern your use of this Site and your purchases from Gulf Coast Cabinetry. By accessing or using this Site, or by submitting payment through one of our payment platforms, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use the Site or proceed with any purchase.

1. Use of This Website

You may use this Site only for lawful purposes. You agree not to:

Use the Site in any way that violates local, state, national, or international law;
Attempt to interfere with the Site’s functionality or security;
Access or use information or accounts not intended for you;
Reproduce or distribute any part of the Site’s content without written consent.

We reserve the right to suspend access or cancel orders for any user who misuses the Site or violates these Terms.

2. Sales Channels

We offer two types of product sales:

A. Online Purchases – Sample Doors Only
Sample cabinet doors are available for direct purchase through our website. These are intended for design review and quality assessment purposes only and are final sale.

B. Full Cabinet Orders – Custom Quote & Invoicing
All full cabinet orders (kitchen, bath, or whole-home) are processed through a custom quote system. Once your selections are finalized, an invoice will be issued via our third-party processors, QuickBooks or Square. Payment must be made in full before your order is placed into production, unless otherwise stated in writing.

3. Payments

By submitting payment, you agree to the items, pricing, specifications, and delivery terms outlined in your estimate or invoice. We accept all major credit/debit cards and electronic payments through QuickBooks and Square.

Orders are not finalized or scheduled for shipping until payment is received in full. Invoices are valid for 30 days unless otherwise stated.

4. Shipping & Delivery

Sample Door Orders:
Ship within 3 business days via standard parcel carriers. Tracking information is provided by email.

Full Cabinet Orders:

RTA (flat-pack) orders typically ship within 4–8 business days after payment.
Assembled orders require 7–10 business days before shipping.
Transit times are typically 5–10 business days, not including weekends or holidays.
Residential deliveries may require additional time.

Important Shipping Notes:

All delivery locations must be tractor/trailer accessible. Limited Access fees ($200+) apply where needed.
Lift gate service and delivery appointments can be requested at the time of quoting.
One delivery attempt is included; redelivery fees are the customer’s responsibility.
Shipping and handling charges are non-refundable.

5. Receiving Deliveries

It is the customer’s responsibility to:

Be present for scheduled deliveries.
Inspect pallets and packaging thoroughly upon delivery.
Note any damage or missing items on the Proof of Delivery (POD) at the time of delivery.
Take photos during unloading, even if the shipment appears undamaged.

Failure to document damage or loss on the POD may void your ability to receive replacements at no cost. Do not refuse delivery unless instructed to do so by Gulf Coast Cabinetry.

6. Returns

Returns are only accepted under the following conditions:

You must request return authorization by contacting office@gulfcoastcabinetry.net.
Returns must be requested within 40 days of the shipment or pickup date.
Returned items must be unopened, unused, and in their original packaging.
A 15% restocking fee applies to all approved returns.
You are responsible for arranging and paying return shipping.
Assembled, installed, modified, or damaged items are not eligible for return.
Special order and final sale items cannot be returned.

Refunds are issued once items are received and inspected. Refunds will be processed to the original payment method or issued as store credit, based on eligibility.

7. Damages & Missing Items

If your shipment includes damaged or missing items, you must notify us promptly:

Freight damage: Must be reported within 72 hours of delivery.
Concealed damage or missing parts: Must be reported within 5 business days.
Manufacturing defects: Must be reported within 30 days of receipt.

To file a claim, email office@gulfcoastcabinetry.net with:

Your order number and contact details
Description of the issue
Clear photos of the damaged items, including box labels and SKUs
POD photos (if applicable)

Items must remain unassembled and in original packaging for any damage claim to be reviewed.

8. Warranty – Limited Lifetime Coverage

Gulf Coast Cabinetry warrants to the original purchaser that its cabinetry, drawer glides, and hinges are free from defects in materials and workmanship under normal residential use for as long as the original purchaser owns the home in which the cabinets were installed.

Warranty limitations:

Applies to residential installations only and is non-transferable.
Natural wood variations and aging are not considered defects.
Finish changes, joint separation, or hairline cracks due to humidity or seasonal movement are not covered.
The warranty does not cover labor, removal, or reinstallation costs.
Damage from misuse, improper installation, or environmental factors is excluded.

Gulf Coast Cabinetry reserves the right to repair or replace defective items with similar components. Some replacements may vary in color or style from the original parts.

To initiate a warranty claim, email office@gulfcoastcabinetry.net with your order number, a description of the issue, and supporting photos.

9. Changes to Terms

We reserve the right to update these Terms & Conditions at any time without prior notice. Any changes will be posted on this page with the updated effective date. Continued use of the Site or submission of payment constitutes acceptance of the current Terms.

10. Contact Us

If you have questions about these Terms or any aspect of your order, you may reach us at:
📧 office@gulfcoastcabinetry.net
📞 (813) 302-7012

Privacy Policy

Type of website: Ecommerce

Effective date: 27th day of September, 2024

Purpose

The purpose of this privacy policy (this "Privacy Policy") is to inform users of our Site of the following:

The personal data we will collect;
Use of collected data;
Who has access to the data collected; and
The rights of Site users.

This Privacy Policy applies in addition to the terms and conditions of our Site.

Consent

By using our Site users agree that they consent to:

The conditions set out in this Privacy Policy; and
The collection, use, and retention of the data listed in this Privacy Policy.

Personal Data We Collect

We only collect data that helps us achieve the purpose set out in this Privacy Policy. We will not collect any additional data beyond the data listed below without notifying you first.

Data Collected in a Non-Automatic Way

We may also collect the following data when you perform certain functions on our Site:

First and last name;
Email address;
Phone number;
Address; and
Payment information.

This data may be collected using the following methods:

Creating an account
Submitting an order; and
Submitting a request form

How We Use Personal DataData collected on our Site will only be used for the purposes specified in this Privacy Policy or indicated on the relevant pages of our Site. We will not use your data beyond what we disclose in this privacy policy.

The data we collect when the user performs certain functions may be used for the following purposes:

Communication.

Who We Share Personal Data With Employees

We may disclose user data to any member of our organization who reasonably needs access to user data to achieve the purposes set out in this Privacy Policy.

Other Disclosures

We will not sell or share your data with other third parties, except in the following cases:

If the law requires it;
If it is required for any legal proceeding;
To prove or protect our legal rights; and
To buyers or potential buyers of this company in the event that we seek to sell the company.

If you follow hyperlinks from our Site to another Site, please note that we are not responsible for and have no control over their privacy policies and practices.

How Long We Store Personal Data

User data will be stored for as long as the users online account exists. We do reserve the right to terminate a users online account without notice if the user is not using the account for it’s intent or becomes inactive past the point of 180-days.

Do Not Track Notice

Do Not Track ("DNT") is a privacy preference that you can set in certain web browsers. We do not track the users of our Site over time and across third party websites and therefore do not respond to browser-initiated DNT signals.

How to Opt-Out of Data Collection, Use or DisclosureWe provide the following specific opt-out methods for the forms of collection, use, or disclosure of your personal data specified below:

You can opt-out of the use of your personal information for marketing emails. You can opt-out by clicking "unsubscribe" on the bottom of an email.
You can opt-out of the use of your personal information for marketing sms. You can opt-out by by responding "STOP" to any sms.

Modifications

This Privacy Policy may be amended from time to time in order to maintain compliance with the law and to reflect any changes to our data collection process. When we amend this Privacy Policy we will update the "Effective Date" at the top of this Privacy Policy. We recommend that our users periodically review our Privacy Policy to ensure that they are notified of any updates. If necessary, we may notify users by email of changes to this Privacy Policy.

Contact Details

Please contact us if you have any questions or concerns. Our contact details are as follows:

(813) 302-7012 office@gulfcoastcabinetry.net